Refund Policy

Your Satisfaction Matters to Us

At Arden Forge, I’ve spent decades crafting knives, pans, cutlery, and woodenware with care, purpose, and attention to detail.
If your piece isn’t quite what you expected, I’ll do everything I can to make it right. Once an order is placed, we begin preparing it right away to ensure timely, careful fulfillment.

Returns

Timeframe

  • You have 14 days from delivery to start a return.
  • After 14 days, I’m no longer able to accept returns or exchanges.
  • Please note: cancellations aren’t accepted once an order is placed.

Condition

  • Items must be unused, in original condition, and include all original packaging.

How to Return

  • Email support@arden-forge.com with your order number and a brief explanation.
  • I’ll send clear instructions on how and where to return your item.

Note

  • Return shipping costs are not covered.

Refunds

Assessment

  • Once your return is received, I’ll inspect it to confirm it meets the return criteria.
  • You’ll receive an email confirming whether the refund is approved.

Processing Time

  • If approved, refunds are issued to your original payment method.
  • Please allow 7–10 business days for your bank or card provider to post the refund.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company (posting times can vary).
  3. Reach out to your bank to confirm processing.

Still nothing? Email support@arden-forge.com, and I’ll look into it personally.

Exchanges (Damaged or Defective)

If your piece arrives damaged or defective, I’ll gladly replace it.
Email support@arden-forge.com with your order details and a photo or video of the issue, and I’ll walk you through the exchange process.